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Reviews for NordVPN - a VPN proxy extension for Firefox

NordVPN - a VPN proxy extension for Firefox by NordVPN

3.7 Stars out of 5
5
1,421
4
257
3
120
2
106
1
589
2,493 reviews
  • by Firefox user 16239329, 4 years ago
    Great idea, love the functionality but I've got the same problem as many others - it's logging me out each session. Fresh OS instalation / browser.

    Entering credentials is annoying as modal dissapear, and form is not keepassxc friendly, so it's really for the ones using unique mail (+in gmail) and complex password

    Please consider different way of providing credentials.

    With both issues fixed (no log out, easier credentials entry) I would give 5 *

    Developer response

    posted 4 years ago
    Hello. Please try re-installing the browser extension to check if that helps with the issue. If the issue persists, please contact our support team at https://support.nord-help.net/ for further help. -G.M.
  • by Meixger, 4 years ago
    Worked fine until 2.17.0 where i cannot connect to specific country because keeps loading forever.

    Also the release notes "Updates and Fixes" are not very helpful. ;-)

    Developer response

    posted 4 years ago
    Hello. Please contact our customer support, and we'll be happy to take a closer look at the issue. Our team is online 24/7 at support.nord-help.com. -L.L.
  • by Books, 4 years ago
    Unfortunately the add-on does nothing. NordVPN works fine through the app itself, but not at all as an add-on.

    Developer response

    posted 4 years ago
    Hello. Please contact our customer support, and we'll be happy to take a closer look at the issue. Our team is online 24/7 at support.nord-help.com. -G.M.
  • by Olschano, 4 years ago
  • by Firefox user 14850510, 4 years ago
  • by duxet, 4 years ago
    I am getting logged out every time I restart my browser and due to broken proxy configuration I need to reinstall the extension in order to fix the connection.

    Developer response

    posted 4 years ago
    Hello. Please try a fresh install of the browser itself to check if that helps with the issue. If the issue persists, please contact our support team at https://support.nord-help.net/ for further help. -R.L.
  • by Firefox user 16228473, 4 years ago
    BUG STILL NOT FIXED. NEED TO CONTINUOUSLY LOG INTO NORDVPN. EXTENSION IS TERRIBLE

    Developer response

    posted 4 years ago
    Hello. Please try a fresh install of the browser itself and the browser extension to check if that helps with the issue. If the issue persists, please contact our support team at https://support.nord-help.net/ for further help. -R.L.
  • by Hugoroy, 4 years ago
    A nice, functional add-on, but lacking several features. Unlike the desktop app for Windows, it does not have a killswitch for if your connection drops for whatever reason, something I find pertinent with web browsers especially, since if a connection is lost on many sites an auto-reconnect will be attempted. The server-browser is very lacking, with only the ability to choose countries rather than specific servers, as well as barring the specialty servers available in the Windows App like Dedicated IP. The total lack of the features (or the manner in which they are hidden, if they do exist and I simply cannot find them) is disappointing. it is good for on-the-fly IP switching, but for privacy? Not enough control to be useful.

    Developer response

    posted 4 years ago
    Hello. We appreciate the feedback and are always looking for ways to improve our service and applications. If you have any other suggestions, feel free to contact us at https://support.nord-help.net/.
    Regarding there being less features on the browser extension - this is normal because the browser extension only acts as a proxy for your browsing to hide your IP address, it does not provide data encryption like the desktop version. Because of this, you can only select countries to connect to and the specialty servers are non-existent on the extension. Same for such features like the Kill-switch. If you'd like access to all of those features and if data encryption while browsing is what you're after we recommend connecting with the desktop application instead of the browser extension. If you have any further questions or need any further help please don't hesitate to contact our support via the link mentioned before. -R.L.
  • by Gus, 4 years ago
    Love the concept of it (VPN in browser without slowing down video game connection), but it's a terrible extension. Requires logging in all the time and randomly crashes. I deleted the extension for a while and just recently decided to give it another shot, and it's not better.

    Developer response

    posted 4 years ago
    Hello. Please contact our customer support, and we'll be happy to take a closer look at the issue. Our team is online 24/7 at support.nord-help.com. -Neo
  • by Firefox user 15760139, 4 years ago
  • by Firefox user 12803842, 4 years ago
  • by lcd1232, 4 years ago
    Extension doesn't work. It shows me error or not load any webpage.

    Developer response

    posted 4 years ago
    Hello. We are sorry to hear that. Have you tried reinstalling the extension? If that did not help, try contacting our support team at support.nordvpn.com for further assistance. -A.P.
  • by Shipnet, 4 years ago
  • by regie, 4 years ago
    This extension is absolutely awful on firefox! Works on Edge and Chrome but rarely connects to server and just is super frustrating to use on firefox

    Developer response

    posted 4 years ago
    Hello. We're sorry to hear that you're experiencing such issues on Firefox. We recommend trying to do a fresh install of both Firefox and the browser extension to check if that helps resolving the issue. However, if it persists, please contact our support team at https://support.nord-help.net/ and we will help you troubleshoot the issue further. -R.L.
  • by Wombat, 4 years ago
  • by Firefox user 16188033, 4 years ago
  • by 6ipey, 4 years ago
    6 days Not worked,doesn't connection!FIX!
    Extention:Something went wrong, please check your connection

    Developer response

    posted 4 years ago
    Hello. We would suggest to try reinstalling the extension. However, it would be great if you'd contact our customers' support team while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Our team is available 24/7 at support.nordvpn.com. -A.P.
  • by Jodet Rae, 4 years ago
  • by Firefox user 16184723, 4 years ago
    Installed this extension and I still get kicked off the internet when using Firefox.

    Developer response

    posted 4 years ago
    Hello. Apologies for the unpleasant experience you’ve had. We highly advise you to contact our customer service team and try to resolve the issue. The fastest way to reach them is via live chat at support.nordvpn.com. -A.P.
  • by Robert9157, 4 years ago
    unable to login with correct credentials; it worked the last time and now it does not.

    Developer response

    posted 4 years ago
    Hello. Please contact our customer support, and we'll be happy to take a closer look at the issue. Our team is online 24/7 at support.nord-help.com. -L.L.
  • by Firefox user 16183115, 4 years ago
  • by Firefox user 16024946, 4 years ago
    Often unable to connect to server. Warning UNABLE TO CONNECT TO SERVER. Very, very annoying!

    Developer response

    posted 4 years ago
    Hello! Sorry to hear about the issues you have experienced. We would suggest trying to reinstall the extension. Also, make sure you are not exceeding the 6 device limit. If the steps don't solve the issue, please contact our support team via support.nord-help.net for further assistance. -A.P.
  • by RBigTuna, 4 years ago
  • by FanEcchyy, 4 years ago
  • by Firefox user 15659556, 4 years ago
    Nothing but problems and frustrations with this add-on. I pay for their premium subscription, and this add-on does not let me log in (the same credentials work on my mobile & desktop app), constantly locks me out of websites, and even locked me out of my gmail account, I've been unable to log back in it. Just stick with the regular software, this is just malware or some similar crap

    Developer response

    posted 4 years ago
    Hello! Sorry to hear that you experienced such issues with our browser extension. If you have any other extensions installed on your browser please try disabling them to check if that helps with the issue. You could try a fresh install of the browser too as that might help as well. If the mentioned suggestions don't help please contact our support department via https://support.nord-help.net/ for further help. -R.L.