I'm really upset by you guys. I'd been able to use my Identity Safe from Norton for a long time now. I did an update and now I can't even click on the link to look at the log-in information I have. I really like Firefox and have actually come to like it more than Explorer but this is making me highly upset. I've even had Norton to look at it and they said the problem lies with you all. I did a Firefox update not long ago and I believe that's the issue. I tried going back to an older version but I still can't use it. Trying to contact you all is hard to do as well.

...but I am really struggling with it, especially the FF add-on. The FF add-on is really is not fit for purpose and needs withdrawing until the many problems are resolved. I can appreciate that it is difficult keeping up with FF updates, but at least Norton Identity SAFE MUST be made to function correctly with the ESR versions of FF. C'mon guys, get this sorry act together, you are really failing your paying clients and also tarnishing the brand needlessly. I used to use LastPass and stopped using it after all the recent security scares and migrated to NIS, but now I am beginning to regret it.

Norton is the worse crap in the world. And when you have problems with a Norton product, don't think their customer service could help you.

It actually is Firefox's fault. Norton worked flawlessly with it until about 2 years ago when FF decided to use a new code different from the industry standard. Norton has rewritten it's code to accommodate FF multiple times. It has never "not worked" for me on other browsers. I try not to use them as they (MS and Google) sell your personal information without even asking you and finally convinced congress to make it legal after doing that for years. I was going to drop Norton when my current subscription ended soon and tried AVG and then McAffee. Both horribly buggy and not user friendly. Now I can't get rid of AVG, it keeps reinstalling itself. I even went into DOS and removed the entire directory for AVG. It is a virus!

Firefox updated today to 52.0.2 now Norton ID safe will not autofill

Everytime Firefox updates itself, it stops the Nortons Identity Safe and other Nortons plugins loading and/or functioning properly - please fix this - it has been doing this for years.

Nortons plugins work perfectly on IE11, and sometimes play up on Chrome after browser software updates. I am on Windows 10 Pro running the latest updated versions of everything.

It's aggravating when you try to get your bank password to pay a bill and Norton Identity safe says (something went wrong with vault) it's obvious somethings wrong with the vault. Makes me question the safety of this app.

convenient as it supports multiple platforms

Have used this for years but now it will not work for the last week or two and is causing other browser problems. Makes one wonder whether the info in one's vault is really secure because they can't fix it. Have spent hours with their support agents with no result and they give a different story every time as to when it will be fixed, Does not inspire confidence and would not recommend this

Before this week I would have recommended this service, but for some reason the plugins for firefox and chrome have stopped working, and even the desktop app doesn't work anymore. The only thing that works is logging onto the website itself. They need to fix this soon.

I've been a Norton subscriber for many years. Identity Safe is one of my most favored features, but it hasn't worked with Firefox for quite a while. Password entry for Identity Safe just spins and spins and spins and.....

It's been noted in previous posts. I just find it strange that nothing been done to fix this bug. It once worked wonderfully! Please! Fix it!

UPDATE: February 2019 Norton Identity Safe works wonderfully with Firefox now! Thanks!

it's been working great for a few days now and has been fine

Same as everybody else. Identity safe can't log on, just sits and spins. Left computer on all night and it was still spinning this AM.
Guess I'll just have to print out a copy of all my passwords and leave it on my desk for all to see. thanks a lot Norton and Mozilla! Too bad there is not a sub category for less than 1 star!

Many have reported and I want to point similar problem with Win 7 Pro machine have same issue. Can use any Norton password with Firefox.

After waiting a long time for this add on it was working fine since 3.3.2017..."Validating Password" spinning all the time but nothing happens....

I just bought a new windows 10 machine. I had a Vista machine. The vault was working great on Vista, but it just sits there and spins when I try to unlock the vault on my new Windows 10 machine.

I don't know really why Norton don't care to our needs and finish working on Identity Safe fast ??!!!

Why all this time and why wasting our
time ??

You need to make Identity safe not free then let us know and anyone need to pay will pay but respect us.

doesn't keep up with Firefox updates - works fine & then next update it's useless. very poor option for passwords as you can't assume it'll always work. Latest Firefox update rendered it useless once again. Frustrating.

We've all been waiting on Norton to fix Identity Safe on Firefox, and I was excited to see that it was working right after the last update. BUT it only worked for about 10 minutes. Now it's back to not letting me log in for autofilling passwords in this browser. It still works on Internet Explorer and on my iPhone. Norton is more frustrating than it's worth lately.

Ich bin mit Norton nicht mehr zufrieden. Diverse Features, wie Norton Safe, funktionierten monatelang nicht - dementsprechend war die Freude groß, als endlich ein Update erschien. Leider nicht mit dem vollen Leistungsumfang, den man als User gewohnt war.
Dann vor ein paar Tagen kam schon wieder das Aus für Norton Safe. Der Versuch mich im Browser in den Norton Safe einzuloggen, schlägt fehl - jedoch ohne das ein Hinweis o.ä. ausgegeben wird. Funktioniert einfach nicht mehr.
Ich habe genug von Norton, ich werde auf andere Produkte umsteigen, mit dem Geld, dass ich für Norton Security & Co ausgebe, kann ich mir auch funktionierende Produkte kaufen!

After decades of using Norton products, I am now ready to look elsewhere. The problem isn't your browser, it's Norton! They are just not interested in producing quality software for individual users. Blaming Firefox or Chrome is just smoke and mirrors on the part of an unqualified Customer Service. Identity Safe is lousy shoddy software that fails under the least bit of internet stress. Just say good-bye and bite the bullet - don't give them your money any more.

The add on for Mozilla was working - now it isn't. I have removed the add on, closed and reopened Mozilla, uploaded again and it still does not work.

I agree, every time Firefox updates, NIS does not work. I have to go in and add it to the add ons.
This time it still doesn't work.
Can't you and Norton get together before releasing a new update and get it right with Norton?
Rating is for Firefox

Firefox releases updates that are not compatible with Identity Safe on a frequent basis. I depend on Identity Safe to manage my logins, and it has proven to be reliable for many years. Firefox, on the other hand isn't, so now I use Chrome. The rating is for Firefox, not Identity Safe.

if the passwords will still be there when it starts working again.

I want, desperately to find another password manager that I can trust...