Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18198194
Rated 1 out of 5
by Firefox user 18198194, a year agoThis app is just not secure. At best, all passwords are secured by a six digit PIN. Sure, you can set up a good passphrase for your protonmail account, but I've used it like twice. Once you log in, it doesn't log you out - even when you exit Firefox. It's open to whomever uses Firefox. The best you can do is require a PIN which must be used if PP has been idle for a certain time. Oh, and the app drops the PIN requirement occasionally and it must be reset leaving you completely exposed in the meantime. Seriously, only six digit protection for all our passwords. Might as well skip a password manager and just use 123456 everywhere.
Developer response
posted a year agoThank you for your feedback! The latest version of the extension asks for your PIN when restarting your browser. Please make sure that you are not using an outdated version. Moreover, in general, you should not log in on untrusted devices, so make sure to log out of Proton Pass after you no longer need it, if your threat model includes such cases.
Please report the issue you mention with the extension dropping the PIN at pass@protonme.zendesk.com, so we can look into this.
Please report the issue you mention with the extension dropping the PIN at pass@protonme.zendesk.com, so we can look into this.
1,910 reviews
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- Rated 5 out of 5by Firefox user 14275792, 4 days agothe best there is, secure, private and user friendly !
- Rated 1 out of 5by Delta, 5 days agoAwful product. No credit cards unless you pay, every other password manager allows this for free. I have premium and it STILL lacks features: no keyboard shortcuts to autofill, wallet items can not have letters in the card number (insurance, driver's licenses, health cards), expiry dates are month/year ONLY. And premium MORE expensive than Bitwarden LOL garbage
Developer response
posted 4 days agoSorry to hear that. We offer certain features exclusively on our paid plans to ensure the continued availability of our free plan for users who may not be able to afford to subscribe. It's about striking a balance between offering a free service and providing added benefits to our paid subscribers.
On another note, we've shared your feedback with the team for future consideration. That said, keep in mind that you can create notes or custom fields for more specific items that don't fit the available templates (proton.me/support/pass-custom-field).
Lastly, Proton Pass is headquartered in Switzerland, which has some of the world's strongest privacy laws. However, Switzerland is an expensive country to maintain a service in. Nonetheless, we appreciate your feedback and have taken note of it accordingly. - Rated 5 out of 5by Firefox user 18944004, 5 days ago