Reviews for Proton Pass
Proton Pass by Proton
Review by Matthew L Daniel
Rated 2 out of 5
by Matthew L Daniel, 2 years agoWriting a review for their extension is challenging because it's hard to know how much of the bad UX is from their extension and how much is just rot from their bad data model
That said, they could make the extension easier to use if they chose to. For example, if you want a new password field - not _the_ password field but _a_ new password field, your only recourse is to click on the huge plus, generate a password, then click edit on the item, create a new hidden text field and paste the generated password, being very careful not to allow anything to interfere with your clipboard in the interim. What a disaster. The gold standard (1Password) has a dedicated "password" field and underneath that field is a dedicated "generate password" action
The fact that Proton Pass has been stuck in this 2000s UX for as long as I've been using it demonstrates that they really don't care at all about their users, no matter how many "vote for features!!11" forums they offer
That said, they could make the extension easier to use if they chose to. For example, if you want a new password field - not _the_ password field but _a_ new password field, your only recourse is to click on the huge plus, generate a password, then click edit on the item, create a new hidden text field and paste the generated password, being very careful not to allow anything to interfere with your clipboard in the interim. What a disaster. The gold standard (1Password) has a dedicated "password" field and underneath that field is a dedicated "generate password" action
The fact that Proton Pass has been stuck in this 2000s UX for as long as I've been using it demonstrates that they really don't care at all about their users, no matter how many "vote for features!!11" forums they offer
Developer response
posted 2 years agoWe're sorry to see that you're dissatisfied. That said, we've made sure to share your feedback with the team accordingly so they may look into ways to make this process easier in the future. If you have any other suggestions on how we can improve our service, make sure to let us know using the 'Feedback & Help' option. We always appreciate our community's input.
3,338 reviews
- Rated 5 out of 5by Firefox user 13449425, 3 hours ago
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- Rated 5 out of 5by sappyduck, 3 days ago
- Rated 5 out of 5by Firefox user 20054487, 3 days ago
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- Rated 5 out of 5by Simon, 4 days ago
- Rated 5 out of 5by Firefox user 20051383, 5 days ago
- Rated 5 out of 5by FrankO3, 5 days agoNot sure what I'd do without Proton. In my opinion, they are the most streamlined and beginner friendly provider for consumer info-sec and privacy. Their entire suite is free to use including VPN, Pass manager, email and calendar if you don't want the extras involved.
Proton is an extra step for those looking for advanced protection while being unfamiliar with cyber security. Their help in securing data, accounts and anonymity from malicious attacks gives added peace of mind without any additional cost to the user.
TL;DR Proton is the GOAT! - Rated 4 out of 5by Marcus1Pierce, 5 days agoThe extension works great and is very easy to use. However, on some websites, the Proton Pass icon doesn't appear on the login fields, making autofill less convenient. Overall, it's a great password manager.
Developer response
posted 5 days agoThank you for the review. We're working on improving the autofill for all web services reported by our community. Therefore, feel free to flag any problematic websites to us at https://proton.me/support/contact so we can note your feedback for future improvement. - Rated 5 out of 5by Firefox user 20050545, 5 days ago
- Rated 1 out of 5by apk, 5 days agoAs a rule, I always give 1 star to all apps that ask me for reviews.
Developer response
posted 5 days agoSorry to hear that. We've taken note of your feedback. That said, if we can help with anything, or if you have any suggestions on what we could do to improve our service, feel free to let us know at https://proton.me/support/contact. - Rated 5 out of 5by Firefox user 20033660, 6 days ago
- Rated 5 out of 5by Firefox user 15018112, 6 days ago