Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by ChrisPeters
Rated 5 out of 5
by ChrisPeters, an hour agoKann viele Bewertungen nicht nachvollziehen. Bei mir (Waterfox) arbeitet dass Addon problemlos. Sporadisch sind die Verbindungen etwas langsam, aber das hat man ja leider bei vielen Anbietern
1,031 reviews
- Rated 5 out of 5by GarrettFin, 2 days ago
- Rated 2 out of 5by Firefox user 18286127, 4 days agoThis extension works at first, and then freezes my connection after a few minutes. I then click the extension icon to try to re-connect, but the extension icon is frozen and the extension UI just shows a loading circle. Maybe, instead of vibe-coding, get actual engineer eyes on this issue. I've been a Proton customer for 10 years, and you guys are on thin ice.
Developer response
posted 3 days agoSorry to hear that. Try reinstalling the extension from scratch, then make sure that all permissions are granted by navigating to your browser Settings → select Extensions and Themes → select the three dots (...) next to the Proton VPN extension → select Manage → select Permissions → enable all permissions. If the issue persists, contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot further. - Rated 5 out of 5by Firefox user 20306998, 6 days ago
- Rated 1 out of 5by H-H, 7 days agoIt doesn't work anymore.
I used it years ago and it was fine.
But I tried using it again today and doesn't work. Protonvpn.com doesn't work either.
And other reviewers say the extension's been broker for months at least!Developer response
posted 7 days agoThat doesn't sound right. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. Developer response
posted 7 days agoSorry to hear that. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot.Developer response
posted 7 days agoThank you for the review. Using two different VPN services simultaneously is expected to cause unwanted issues, therefore we'd advise you not to use any other VPN services while Proton VPN is active. That way you can avoid any interruptions or problems.- Rated 1 out of 5by Zeshi, 10 days agonever wants to connect , its been months of trash 'working on it my ass'
Developer response
posted 9 days agoThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. Meanwhile, you can try some of the fixes at https://protonvpn.com/support/vpn-connection-problems. - Rated 1 out of 5by Mage Bunkshelf, 14 days agothanks proton for reminding me to leave a review just now: proton ceo andy yen is an absolute embarassment and is actively trying to make proton worse by railing against his employees and calling the absurd and outlandish notion of 'reviewing code before publishing' "loser thinking" and just use AI more. there are several user reviews here from the last week that are majority 1 star and saying the extension doesn't work at all. go figure andy.
- Rated 1 out of 5by Firefox user 20286291, 14 days agoout of a sudden, the plugin doesn't work anymore, it just shows a spinning wheel
Developer response
posted 14 days agoSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your feedback accordingly. - Rated 1 out of 5by Firefox user 15940328, 15 days agoThe Proton VPN Firefox extension is broken. It is ridiculous that this reconnect issue still exists.
Every time my MacBook or even PC wakes from sleep, the extension hangs on an infinite spinning wheel. It either hard-blocks internet access entirely or fails silently, exposing unencrypted traffic without warning. Toggling the add-on off and on multiple times a day is unacceptable.
I PAY for Proton... A security tool that fails open and leaks traffic defeats its own purpose. Do not use this extension on macOS until Proton fixes basic reconnect stability.Developer response
posted 14 days agoSorry about that. We're aware of the issue, and our team is working on a fix to resolve it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 5 out of 5by Listry, 15 days agoIch habe das VPN-Plus Abo und die Extension funktioniert super für mich. Macht genau was er soll und dass noch ohne Schnelligkeitsverlust, zumindest konnte ich keinen feststellen. Kann ich nur empfehlen
- Rated 1 out of 5by TheSuperCrusader, 17 days agoStill useless. Can't believe it has taken them THIS long to fix this shit. 1 star until it gets fixed.
Developer response
posted 16 days agoWe're sorry that you're dissatisfied. Would you mind letting us know what issue you've experienced with our service exactly? We'd be more than happy to help, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can help. - Rated 5 out of 5by Lavender Disaster, 19 days ago
- Rated 2 out of 5by Firefox user 14971508, 19 days agoich kann leider nicht viele sterne geben, der beste server ist schweiz, nur ist das glück sache, das dieser beim wechseln kommt. alle anderen sind sehr langsam usa, singapur, japan usw. dazu will google dann natürlich auch die sprache anpassen. darum ist schweiz der beste, nur funktioniert das leider sehr selten. schade. einzige was wirklich gut ist, das beim start des browser dieses addon schon aktiv ist, das ist bombe
Developer response
posted 16 days agoThe default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. For the option to connect to a specific server in a country of your choice, you may consider upgrading your plan (https://protonvpn.com/pricing).
On another note, connection speeds can be influenced by many factors such as your native ISP speed, location, server load, network setup, etc. The free servers may also be slower at times since a lot of users are connecting to them. Try the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your speeds. - Rated 5 out of 5by FedotovDev, 20 days ago
- Rated 1 out of 5by Oi, 20 days agoThe Proton VPN add-on for Firefox is boardline usable. Every time my laptop returns from standby the add-on is completely unresponsive, it keeps showing a spinning wheel forever. I have to disable and re-enable it. It's such a shame! I'm a Proton Unlimited customer, and for a company that advertises themselves as the open source secure and private alternative to big techs, it's shocking to see how they don't prioritize resolving this issue for one of the most popular browsers among their target audience. I do not recommend Proton VPN for anyone on Linux + Firefox.
Developer response
posted 16 days agoSorry about that. We're aware of the issue, and our team is working on a fix. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 1 out of 5by Гена, 21 days ago
- Rated 4 out of 5by Firefox user 20261329, 23 days ago
- Rated 5 out of 5by Firefox user 12982404, a month ago