Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
967 reviews
Developer response
posted 3 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to our Customer Success team via Live chat support or at support@surfshark.com? Our team will gladly help you out!- Rated 5 out of 5by Firefox user 17456994, 3 years ago
- Rated 5 out of 5by Firefox user 17449466, 3 years agoI love this VPN so much. This VPN allow so so many users of an Account.
Developer response
posted 3 years agoHey there! Thank you for your great review! We're glad to know that Surfshark is working well for you! 🙏 - Rated 5 out of 5by しんら, 3 years ago
- Rated 5 out of 5by Goofster, 3 years ago
- Rated 3 out of 5by SuperBabyFace, 3 years agoProxy authentication error, where the extension can't connect, even with proxy off on windows.
Developer response
posted 3 years agoHi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - Rated 5 out of 5by XARDAS, 3 years ago
Developer response
posted 3 years agoHi there! Thank you for your feedback! Our trial works in the sense that you purchase a subscription first, but can apply for a refund 30 days within the purchase date.- Rated 1 out of 5by Firefox user 17416291, 3 years agorequires you to create a surfshark login before you can use it. Immediately uninstalled. Why don't they tell you this right away in the info? It says "1-click VPN proxy extension" but if I have to create a separate account by giving you one of my email addresses to spam, that's a lie.
Developer response
posted 3 years agoHello! Thank you for your feedback. Clients do need to have an active subscription on their account, so it's needed to first login in order to connect. Once you do log in, however, you're one click away from connecting! - Rated 4 out of 5by Firefox user 17415612, 3 years agoIt turns off too much and I get log out a lot I love it but I need it to not logout every-time. it's just me and only me using this right know.
Developer response
posted 3 years agoHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help you out with any issues you're experiencing! - Rated 5 out of 5by Laura, 3 years ago
- Rated 5 out of 5by Firefox user 17411017, 3 years ago
- Rated 5 out of 5by Firefox user 14665044, 3 years ago
- Rated 1 out of 5by Firefox user 13050918, 3 years agoConstantly disconnects.. and when connected the speed is pathetic.
Developer response
posted 3 years agoHello there! Thank you for your review. We're sorry to hear about the issues connection and speed issues encountered. We're sure our Support Team could help you out in this case, so you could have a stable connection, and good speeds! Could you please contact our Team via Live Chats or support@surfshark.com email? Hoping to hear from you soon! 🦈 - Rated 1 out of 5by Firefox user 15275827, 3 years ago
- Rated 1 out of 5by Rosalind H, 3 years ago
- Rated 5 out of 5by Firefox user 17374048, 3 years ago
- Rated 4 out of 5by PostHoc, 3 years ago
Developer response
posted 3 years agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Rated 5 out of 5by Firefox user 15443954, 3 years ago
- Rated 2 out of 5by Firefox user 14530851, 3 years agoSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Developer response
posted 3 years agoHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Rated 5 out of 5by Norman, 3 years ago
Developer response
posted 3 years agoHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at support@surfshark.com? Thanks 🦈- Rated 5 out of 5by Firefox user 16861748, 3 years ago