Proton VPN: Fast & Secure 的评价
Proton VPN: Fast & Secure 作者： Proton, Proton Team
217 条评价
- So there really is a widespread issue between Proton VPN and Firefox. I’m frustrated, I’m a premium subscriber on an annual plan, and I still can’t use the service in the browser that’s officially supported via the extension. We need an ETA! It’s been almost two months with no updates.
开发者回应
发布于 4 个月前Sorry to hear that. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can help. - 评分 1 / 5来自 TylerBaraby， 4 个月前
- 评分 1 / 5来自 Firefox 用户 17416737， 4 个月前
- I find Proton's overall service quality, server speeds, and desktop application very successful; it's a genuinely good service. However, the browser extension (Zen, Vivaldi, etc.) unfortunately does not work properly on this computer.
The moment I click connect, the extension turns "green" (connected) within milliseconds, but no pages load and it throws a "Connection Timed Out" error. I have checked all network settings and DNS configurations on my system. While other competing VPN extensions work flawlessly on the exact same system, only Proton's extension gets stuck in this fake connection loop and fails to route traffic properly at the OS layer. This extension urgently needs an update to match the quality of the overall service. Until the extension is fixed, my rating is 1 star.开发者回应
发布于 4 个月前Sorry to hear that. Are both your browser and the Proton VPN extension up-to-date? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Please reach out to us at https://protonvpn.com/support/contact with more details. We'd be happy to help once we've gained a better understanding of the problem. 开发者回应
发布于 4 个月前Sorry to hear that. Could you describe the issue in more detail? What are the specific steps you're taking that lead to the problem? Are you receiving any error messages? Which Firefox version and Proton VPN extension version do you have installed? Contact us at https://protonvpn.com/support/contact with more details so we can help.
Meanwhile, try reinstalling the extension from scratch to see if there's any improvement.- 评分 1 / 5来自 Overlord69， 4 个月前I can't tell what's currently going on but starting since today I can't use the addon anymore. Every time I try to connect to a server the whole browser freezes and if I wait long enough, it crashes. I have to open Firefox in troubleshooting mode and remove the addon, because as soon as I enable it it tries to connect to a server and the browser freezes.
开发者回应
发布于 4 个月前That doesn't sound right. Do you perhaps have the auto-connect feature enabled? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact with more details so we can have a better understanding of the issue and help you troubleshoot. - 评分 1 / 5来自 THE-DRAG0N， 5 个月前
开发者回应
发布于 5 个月前We've passed on your feedback to the team accordingly. That said, if we can help with anything, or if you have any suggestions on what we could do to improve our service, feel free to let us know at https://protonvpn.com/support/contact.- 评分 1 / 5来自 Firefox 用户 14971508， 5 个月前ich kann leider nur einen stern vergeben, das liegt daran, das man diese Free server nicht direkt auswählen kann. es gibt nur einen button schnelle verbindung und da wird dann mit einem freien server verbunden der dann aber lustigerweise nicht funktioniert, obwohl man verbunden ist, wenn man seine ip adresse kontrollieren möchte, kommt die vom nähe wohnort. tolle arbeit proton
开发者回应
发布于 5 个月前The default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting, or you can upgrade to connect to a specific server in a country of your choice.
As for the issue you're experiencing, could you share more details? Where exactly have you observed the leak? Are you using any other VPN, proxy, or custom DNS services? Are you using any firewall or antivirus? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Extension completely bricks FireFox. Fails to connect and remains stuck at which time, all functionality of the browser has stopped. Cannot open settings, cannot click the extension icon, nothing. Assumed it may have been the core secure function causing the hang up, so I did a refresh on FireFox. Reinstalled the extension and same issue happened. Had to do another refresh of FireFox.
开发者回应
发布于 5 个月前Sorry to hear that. Please contact us at https://protonvpn.com/support/contact letting us know which specific Firefox version and Proton VPN extension version you have installed, what OS your device is running, whether you have the auto-connect option enabled, etc. We'd be happy to investigate the issue further. 开发者回应
发布于 5 个月前We have a free plan as well that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (https://protonvpn.com/free-vpn).开发者回应
发布于 5 个月前We're sorry to see that you're dissatisfied. A Proton VPN account is required in order to utilize the browser extension. Keep in mind, however, that having an account does not endanger your privacy and security in any way. Nonetheless, we've shared your feedback with the team accordingly.- 评分 1 / 5来自 Oliver Salzburg， 6 个月前Pops up annoying "please rate our app" spam, right when you need to adjust a setting.
开发者回应
发布于 6 个月前Sorry to hear that. Your feedback has been forwarded to the team accordingly. If you have any other suggestions on what we could do to further improve our service, feel free to let us know at https://protonvpn.com/support/contact. - 评分 1 / 5来自 11156664866324856127， 6 个月前Not working in Linux. Unresolved to date and not verbal about it.
开发者回应
发布于 6 个月前That doesn't sound right. Could you share more details on what exactly doesn't work? Are you perhaps having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - 评分 1 / 5来自 Firefox 用户 13296454， 6 个月前
- 评分 1 / 5来自 Firefox 用户 15494488， 7 个月前
- 评分 1 / 5来自 Firefox 用户 19781919， 7 个月前
开发者回应
发布于 7 个月前We're sorry to hear that, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us'. We'd be happy to help.开发者回应
发布于 7 个月前That doesn't sound right. Can you let us know if you're receiving any error messages? What are the exact steps you're taking that lead to the issue? Which exact version of your browser and the Proton VPN extension do you have installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.- 评分 1 / 5来自 Mark Samson， 8 个月前
- 评分 1 / 5来自 Firefox 用户 19425685， 8 个月前
- 评分 1 / 5来自 Firefox 用户 17767719， 8 个月前
开发者回应
发布于 8 个月前That doesn't sound right. Could you describe the issue in more detail? Are you receiving any specific error messages? What Linux distro are you running, and which exact version of Firefox do you have installed? Have you tried reinstalling the Proton VPN extension? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.- 评分 1 / 5来自 Firefox 用户 16833082， 8 个月前With only this vpn specifically proton services are not reachable, but work with different vpn.
what a joke !!!开发者回应
发布于 8 个月前That doesn't sound right. Could you share more details? Are you experiencing the issue with specific servers only or with all servers? Are you receiving any error messages? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.