Hey Francis,

We’d love to help you troubleshoot this and get things working properly!

Please email us all the details to support+x@1password.com and we’ll help you get this sorted.

The 1Password team.

Hey ToG,

Sorry to hear you encountered a little trouble after updating.

1Password in your browser requires a secure connection to the desktop app, and it sounds like that connection was broken when the app updated.

That is something we’re definitely working on improving, and is already showing great results in 1Password 8 on all platforms!

Thank you kindly for the feedback and input here, much appreciated. We’re working extremely hard to make sure 1Password 8 is the best 1Password ever, regardless of it being native or not. :)

The 1Password team.

Hey there,
Thank you kindly for your review and feedback!

If 1Password shows up in places you don’t want it to, you can easily dismiss it by pressing ESC on your keyboard or by clicking the little 1Password icon on the right side of the field.

You can also go into the extension’s settings page and turn off the “Show autofill menu on field focus”, which will prevent 1Password from showing up on its own completely.

If you want to set your own passwords formula, you need to do so in the extension itself and not in the desktop app. Here’s how:

Click the extension on the top right corner of your browser to open it, select the big PLUS icon to reveal the menu and choose the “Password Generator”.
While in the generator, change the password type from “Smart Password” to “Random Password”, adjust the recipe as you see fit and when you’re happy with it, make it the default recipe for suggestions. Then 1Password will always suggest passwords based on the recipe you set up.

If you require further assistance with anything, feel free to email us to support+x@1password.com and we’ll be happy to help!

Hey JT,

You can easily dismiss 1Password’s suggestion if it is blocking your view by pressing the ESC key on your keyboard or by clicking the little 1Password icon on the right side of the field. That would allow you to see whatever is behind it easily.

Thank you for providing that website as an example. 1Password does suggest identity items there that will allow you to fill your address in a jiffy, but we can definitely understand if you’d rather manually input your details here.

Another suggestion we can make is that you go into the extension’s settings page and turn off the “Show autofill menu on field focus”, which will prevent 1Password from showing up on its own in every field. That might enhance your experience.

As for the issue with changing the auto-generated password parameters - you can definitely do that too! Click the extension on the top right corner of your browser to open it, select the big PLUS icon to reveal the menu and choose the “Password Generator”.
While in the generator, change the password type from “Smart Password” to “Random Password”, adjust the recipe as you see fit and when you’re happy with it, make it the default recipe for suggestions. Then 1Password will always suggest passwords based on the recipe you set up!

I hope you’ll find all of the above helpful. If you have any other issues or simply would like to learn more tips and tricks, feel free to email us to support+x@1password.com and we’ll be happy to help!

Hey bogart27,

While 1Password was never intended to use alongside another password manager such as your browser’s built-in autofill, you can definitely still work with both if you’d like!

Simply right click the extension’s icon on the top right corner of your browser and select “Settings”, then in the settings page turn off the “Make 1Password the default password manager”. That will allow you to turn on Firefox’s autofill.

In addition, We’d recommend disabling the “Show autofill menu on field focus” option as well, so 1Password’s suggestions won’t block your browser’s autofill suggestions.

If you require further assistance with this, please do email us to support+x@1password.com

Hey there,

This new extension should connect to the desktop app on your computer just as the classic extension did, and allow you to edit items without opening new tabs and unlock with biometrics!

It sounds like there’s an issue with your setup that we would definitely like to help you troubleshoot until things are working as expected! Please do email us all the details to support+x@1password.com

Hey there,

If you have the 1Password desktop app installed, and have a 1Password.com account in it, you don’t need to log into the website or spawn a new tab.

The extension will only spawn a login tab if it can’t find the desktop app. In case you do have the app installed, feel free to email us so we can troubleshoot this with you.
support+x@1password.com

Hey there,

This extension always required an account as it connects to our servers instead of reading data from the desktop app. There are quite a few advantages to that, including the ability to use the extension even if you don’t have the desktop app installed at all!

If you still have local vaults in the desktop app, you’ll want to install 1Password Classic in your browser instead: https://support.1password.com/cs/1password-classic-extension/

Hey there,

1Password was designed to be the only password manager in your browser, so utilizing another password manager (such as the browser’s built-in autofill) will definitely cause some conflict, which is why we recommend disabling it: https://support.1password.com/disable-browser-password-manager/


In case you do wish to keep using your browser’s built in autofill, you can go into the extension’s settings page and turn off the “Show autofill menu on field focus”, which will prevent 1Password from showing up automatically inside/under fields. :)

Hey rubenwardy,
Thanks for the awesome review!

We’re stoked that you’re loving 1Password so much. Thanks for sharing it with everyone :)

The 1Password Team.

Hey GerardoE,

Thank you for the kind review! We’re very happy to hear you’re loving the extension :)

Enjoy your 1Password and stay safe,
The 1Password team.