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Reviews for 1Password: Password Manager

1Password: Password Manager by 1Password

3.9 Stars out of 5
5
989
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173
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100
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1,660 reviews
  • by AD, 3 years ago
    Not user friendly to install and get started.

    Developer response

    posted 3 years ago
    Hey there AD,

    We’d love to hear your feedback, where exactly you found things difficult/confusing and any other input you may have!

    Feel free to write to us at support@1password.com so we can keep improving the experience and simplicity of 1Password!

    Thank you kindly.
  • by ThomBombadil, 3 years ago
  • by Firefox user 16960040, 3 years ago
    Mostly, it works as advertised. I have 3 areas for improvement to suggest: 1. Because of the way it prompts, it's too easy to save just a user ID and not the password or vice versa, and not be prompted to save both. 2. Recent Firefox update seems to have disabled the extension so now I have to add it again. 3. It closes itself after 10 minutes so I am constantly having to re-input my 1Password password; resetting this seems to be browser-specific and not intuitive. You shouldn't have to be a systems security nerd to find it easy to use.

    Developer response

    posted 3 years ago
    Hey there,

    Thanks for taking the time to write this review!

    1. Thanks for the feedback here. We show the “Save in 1Password” button in every field where you type in, to give you the option to control what is saved, where and when. It might be a slight adjustment to ignore the “Save in 1Password” button until after you are done typing in both username and password fields, but that’s great feedback, so thank you!

    2. We have not yet encountered such reports from other users. Not sure why your 1Password disappeared from Firefox but that should definitely not happen when Firefox updates! If you encounter the issue again, please email us to support+x@1password.com so we can investigate!

    3. You can adjust the auto-lock timer in the extension’s settings page. If you have the 1Password desktop app installed on your computer, then the extension should connect to it and inherit the auto-lock timer settings from the desktop app, so make sure to check the desktop app’s settings as well! If you need further assistance with this, please do email us so we can help you set this up as you want it to work. Unlocking 1Password in your browser should unlock the desktop app and all other browsers in one go!
  • by Ken Amazing, 3 years ago
    This version simply doesn't work. Install, make sure permissions are all granted and click the 1password button. Nothing happens.


    Installed the "Classic" version (https://support.1password.com/cs/1password-classic-extension/) and everything works fine.

    Developer response

    posted 3 years ago
    Hey Ken,

    We’d love to troubleshoot this issue with you so you can enjoy the new extension and all of its outstanding features!

    Please email us all the details of the problem to support+x@1password.com and we’ll gladly help you sort this out as soon as possible!
  • by DocJohninDC, 3 years ago
    I have been using 1Password for years. The fact that it's now a subscription doesn't bother me because of the improvements that keep coming. Once upon a time I tried several other password managers but 1Password tops them all IMHO.

    Developer response

    posted 3 years ago
    Thanks for the awesome review DocJohninDC!

    We’re glad to hear you’re loving 1Password and appreciate your support!

    Enjoy your 1Password and stay safe.
  • by Tone, 3 years ago
    New version is bubbly, ugly, lacking features, and as a result: a pain in the ass to use. I prefer the old version.

    Developer response

    posted 3 years ago
    Hey Tone,

    Sorry to hear you’re not liking the new extension. We’re sure we can improve your experience and help with any missing features you refer to.

    Please email us all the details to support+x@1password.com and we’ll gladly help as best we can!
  • by timwis, 3 years ago
    I'm a huge fan of 1Password and recommend it all the time. But the new Firefox extension gives me a few concerns:

    1. Rendering on the web page instead of the browser chrome gives me less certainty that it's authentic (how do I know the website hasn't rendered or interfered with it).

    2. Rendering on the web page presumably lets the web page access the contents of the dropdowns. I'm sure the 1Password team has taken every precaution to protect my data here, but it still makes me quite nervous, and generally reminds me of LastPass (and why I was so happy to move to 1Password because it _didn't_ that).

    3. It generally feels less smooth: for example, it's a different keybinding to unlock it for some reason, and when the pop-up shows, pressing the down arrow sometimes skips the first entry in the dropdown for some reason.

    Having said that, I'm loving the _contents_ of the new UI features, like previewing updating entries; I just wish they were part of the native app, or at least the browser chrome (but native app if possible).

    P.S. I'm posting this here because the "What's new" blog posts suggest directing feedback here, and there's no other feedback links I could see on the 1Password website. I'm happy to remove this review and direct my feedback elsewhere if that's preferred. Thanks for your consideration.

    Developer response

    posted 3 years ago
    Hey timwis!

    Thank you kindly for taking the time to write this review and feedback. Much appreciated!

    On 1 & 2, we do take many precautions here such that normal web content cannot interfere with the pieces we render into the web page. Through use of ShadowDOM (which stops other web content from being able to see our content), confirmation prompts (for credit cards and identity items which don't have associated URLs), and never taking an account password to unlock from within the webpage, we take a large number of precautions to secure the experience.

    If you do still feel nervous about the in-page suggestions, they can be set to not automatically show or not show at all using the settings under the Autofill section.

    If you want to continue to use the existing unlock shortcut, connecting the extension with the desktop app will let you use that. Once connected the unlocking the desktop app will unlock the extension. The keyboard shortcut for the opening the pop-up is configurable within the settings, but we definitely understand can be hard to change when you are so used to a specific workflow for so long :)

    Thanks again for all the feedback and input here. Feel free to write to us if you have any additional concerns or thoughts you’d like to share! You can write to us via email privately to support+x@1password.com or publicly in our community forum: https://1password.community/
  • by Firefox user 13673952, 3 years ago
  • by Firefox user 16950451, 3 years ago
    Can't log in. Every time it thinks that the data is wrong. I have also copied and pasted all the data.

    This "new" login process is confusing. Supposedly the account has already been added.

    Developer response

    posted 3 years ago
    Hey there,

    If you’re having issues logging into your account or any of the 1Password apps, please email us to support@1password.com and we’ll gladly help you get things set up with your 1Password!

    We hope to hear from you soon.
    The 1Password team.
  • by Firefox user 12266397, 3 years ago
    I've had this for 2 weeks & love it's new sign in features,but this week it will not open. It keeps saying "downloading" so I use the old version instead. Frustrating!

    Developer response

    posted 3 years ago
    Hey there,
    This definitely sounds like an issue we can help you with!

    Please send us an email with all the details (and a screenshot) of the issue to support+x@1password.com and we’ll be happy to help you get things working properly.

    Looking forward to hearing from you,
    The 1Password team.
  • by Firefox user 15280388, 3 years ago
  • by Firefox user 13953721, 3 years ago
  • by tomrfitz, 3 years ago
  • by KM, 4 years ago
  • by Firefox user 16937747, 4 years ago
  • by Firefox user 12359531, 4 years ago
  • by eyeless, 4 years ago
    Can only see a few items saved online at 1Password, but none of my thousands of logins saved in standalone vaults at Dropbox, like I used to be able to do and without anything to fill in it is worth nothing to me. The old extension can only open links in the default browser and not in the browser where it is installed ... eh

    Developer response

    posted 3 years ago
    Hey eyeless,

    If you have standalone vaults, you’ll want to use 1Password Classic instead: https://support.1password.com/cs/1password-classic-extension/

    If you open and fill from the extension itself, it should open the website in the browser it is in and not in the default browser.

    In case you’re still having issues, we’d love to help you out! Send us an email to support+x@1password.com
  • by MeganK, 4 years ago
    Hi there, I have been having a persistent problem with the firefox version of the browser plugin for weeks - I click on the lock icon in my top bar, or the "unlock" button that pops up when I try to enter form data, and...nothing happens. It totally hangs and I can't use the extension at all.
    I notice that other users were asked to include their console data; I am pasting mine here in case that's helpful.

    👋 Initializing 1Password background.js:2:1850324
    channel: stable
    version: 2.0.4
    build: 20166 (89.0)
    browser: Firefox (89.0)
    os: MacOSX (10.15) background.js
    WASM: Initializing. Log Level: Info 1.js
    💫 Looking for desktop app com.1password.1password background.js
    📤 Sending message to native core background.js
    Desktop app port disconnected. Error: None background.js
    💫 Looking for desktop app com.1password.1password7 background.js
    📤 Sending message to native core background.js
    📥 Received message from native core background.js
    👍 Finished initializing 1Password background.js
    📤 Sending message to native core background.js
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:2
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. 2 background.js:2
    📥 Received message from native core background.js
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. 13 background.js:2
    Unable to add secondary user from account xxx background.js
    We have attempted to add and unlock 0 accounts of the total 1 unlocked accounts from the Desktop app. background.js
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. 12 background.js:2
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:2
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:2
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:2
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:2
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. 54 background.js:2
    📤 Sending message to native core background.js
    📥 Received message from native core <1301566945> background.js
    AbortError: The operation was aborted.
    details.responseHeaders is undefined heuristicblocking.js:552
    Content Security Policy: Couldn’t parse invalid host 'wasm-eval' 2
    📤 Sending message to native core background.js
    📥 Received message from native core background.js
    📤 Sending message to native core background.js
    📥 Received message from native core background.js

    Developer response

    posted 4 years ago
    Hey MeganK,

    Thanks for reporting this and the log.

    It looks like there might be a couple users from the same account trying to be added there, if you shoot us an email at support+x@1password.com so we can get you sorted.

    Until then, you can go into the extension’s settings page and turn off “Integrate with 1Password app” to disable the app integration.
  • by dartz1111, 4 years ago
  • by Small1ldy, 4 years ago
  • by Theo Osborn, 4 years ago
  • by Juno Werther, 4 years ago
    Very great!

    Developer response

    posted 4 years ago
    Thank you for the review, Juno!

    Enjoy your 1Password :)
  • by bitnapper, 4 years ago
    Anfangs hat das 1Passwort-AddOn recht gut funktioniert. Leider wird es immer schlechter und schlechter. Da das Plugin nicht mehr mit der Destkop-App kommuniziert, muss man das Passwort immer zweimal eingeben und das Plugin ist nicht in der Lage Touch-ID zu nutzen. Warum 1Password sich entschieden hat immer unsicher und unkomfortabler zu gestalten ist nicht wirklich nachvollziehbar.

    Developer response

    posted 4 years ago
    Hallo,

    wir helfen Ihnen gerne, alles richtig zu machen. Bitte senden Sie uns eine E-Mail an support+x@1password.com mit allen Details und wir werden die Fehlerbehebung dort fortsetzen.
  • by Firefox user 13788308, 4 years ago
  • by Firefox user 15107644, 4 years ago
    It does not work! It never opens! I have to login to 1p...d and copy/paste required info!

    Developer response

    posted 4 years ago
    Hey there,
    Sorry to hear you’re having troubles with 1Password.

    We’d be happy to help you get this sorted out! Please send us all the details to support+x@1password.com and we’ll get back to you as soon as possible.