Reviews for 1Password: Password Manager
1Password: Password Manager by 1Password
1,661 reviews
- Rated 1 out of 5by Firefox user 15107644, 4 years agoIt does not work! It never opens! I have to login to 1p...d and copy/paste required info!
Developer response
posted 4 years agoHey there,
Sorry to hear you’re having troubles with 1Password.
We’d be happy to help you get this sorted out! Please send us all the details to support+x@1password.com and we’ll get back to you as soon as possible. - Rated 4 out of 5by Otte44, 4 years ago
- Rated 4 out of 5by Jared, 4 years agoBeen a 1Password user for years. On Mac it's been great, however on Windows the recent update could use some improvements. I love that it sync with the native app now but the unlock speed on Windows is super slow for some reason. Fixing that would bring it back up to a 5 for me.
Developer response
posted 4 years agoHey Jared,
Thank you for taking the time to write this review.
We’re constantly working on improving the extension and its performance, so keep your apps up to date and stay tuned :)
The 1Password team. - Rated 5 out of 5by Firefox user 14021381, 4 years ago
- Rated 3 out of 5by Firefox user 14779228, 4 years agoThe 1Password extension for Firefox has been not great for awhile. Sometimes you click the 1Pass button and the master password box might pop open. Sometimes it's a white window where you have to click a blue "Open 1Password" button, which will then have the master password box pop open. Sometimes nothing happens and I have to open the desktop app directly. It hasn't been the great, seamless experience that I remember and it feels like performance has gotten worse. Firefox is probably my biggest use of the 1Password program and the extension has felt broken/neglected for years.
Developer response
posted 4 years agoHey there,
We’d like to troubleshoot this issue with you. Can you please send us the extension’s log with some details on how/what/when this happens?
https://support.1password.com/cs/extension-console-log/
You can send it to support+x@1password.com - Rated 1 out of 5by Scontoni, 4 years agoThe new update makes 1Password unusable in-browser and 95% of the time it doesn't even work (the icon shows as locked, clicking on the icon just shows an infinite 'Loading' box).
Revert to the old version and I will give 5 stars but this latest version is making me want to stop paying you hundreds of dollars and move to a better service that actually tests updates before releasing them.Developer response
posted 4 years agoHey Scontoni,
Sorry to hear you’re having troubles with the extension.
We’d like to investigate and resolve the issue with you. Can you please grab the extension’s log while it is stuck or loading and send it over to support+x@1password.com? Here’s how to grab the log: https://support.1password.com/cs/extension-console-log/ - Rated 5 out of 5by NothingToSay, 4 years ago
- Rated 1 out of 5by Capital one, 4 years ago
- Rated 2 out of 5by DamienG, 4 years agoWas great for years, latest update gets confused between click-to-activate and press ctrl-., opens window then closes it without doing anything, says Loading for 30+ seconds some times.
Wish there was a way to restore the old version of the extension.Developer response
posted 4 years agoHey DamienG,
We’d love to help you get things working properly. If you’d like to troubleshoot this, please email us all the details to support+x@1password.com and we’ll get things sorted out for you as soon as possible. Developer response
posted 4 years agoHey Gamarala,
We’d like to investigate the issue you’ve described here and help you get things working.
Please email us all the details (and some screenshots if possible) to support+x@1password.com so we can help you sort this out.- Rated 4 out of 5by Firefox user 16035291, 4 years agoI reviewed this earlier and gave the recent update one star. I was using the 1-Password button in the MacBook menu bar. Switched to the Firefox add-on button and most of the problems aren't occurring.
Developer response
posted 4 years agoHey there,
Sorry to hear you’re having troubles with 1Password in the browser.
We’d like to investigate the issue you are experiencing and help you get things sorted out! Please email us all the details to support+x@1password.com so we can get right on it. - Rated 3 out of 5by gvmelbrty, 4 years agoFYI: If you use DropBox (and I assume iCloud as well) to sync your passwords, this extension will not work. It only loads vaults from 1Password.com accounts. Instead, you’ll need the 1Password classic extension: https://support.1password.com/cs/1password-classic-extension/
Developer response
posted 4 years agoHey gvmelbrty,
Yes, that is correct.
There’s a great post from one of our founders on that matter that you might find interesting: https://1password.community/discussion/comment/602340/#Comment_602340
Feel free to email us if you have any further questions.
support+x@1password.com - Rated 1 out of 5by renesisX, 4 years agoI can no longer get the ext. to function reliable. You unlock and the ext seems stuck "loading"
- Rated 1 out of 5by Firefox user 16910394, 4 years ago
- Rated 5 out of 5by Firefox user 16910400, 4 years ago
- Rated 5 out of 5by Michal Stanke, 4 years ago
- Rated 5 out of 5by Firefox user 13082017, 4 years ago
- Rated 5 out of 5by 3.14RAT, 4 years ago
- Rated 1 out of 5by Firefox user 16821514, 4 years agoDo you guys test anything before you release it? Seriously. A blind monkey writes more usable code. Extensions are supposed to make the user experience easier with fewer steps and more reliable interactions. This latest "upgrade" is none of those things.
Developer response
posted 4 years agoHey there,
If you are experiencing issues with 1Password in your browser, we’ll be more than happy to help you troubleshoot it and get things working properly.
Please email us all the details to support+x@1password.com so we can investigate the issue(s) you are having and provide you with solutions. - Rated 1 out of 5by Firefox user 15160276, 4 years agoThe 1Password extension no longer works. 1Password is trying to move long-time users to a subscription model we NEVER asked for. Time to move on to a new password manager.
Developer response
posted 4 years agoHey there,
This extension only works with a 1Password membership account. If you have a standalone license and local vaults, please use 1Password Classic instead: https://support.1password.com/cs/1password-classic-extension/
1Password Classic still works as you are used to and expect from 1Password for standalone license users Developer response
posted 4 years agoHey Andrew,
1Password is still very reliable! If you are having any issues at all, we’ll be more than happy to help.
Feel free to email us all the details to support+x@1password.com so we can get you up and running with a proper 1Password experience :)- Rated 2 out of 5by Keerthi, 4 years agoIt was working perfectly last week. Now it just doesn't work where Ctrl+Period doesn't work and clicking on the icon doesn't open most of the times.
Can you please fix it before we escalate them internally within our company?Developer response
posted 4 years agoHey Kreethi,
We’d love to troubleshoot this issue with you or with someone from your company. Please email us all the details to support+x@1password.com so we can investigate and help you guys get everything working properly. - Rated 5 out of 5by Henrique Bock Belloube, 4 years ago
- Rated 4 out of 5by Greg, 4 years ago