Reviews for NordPass® Password Manager & Digital Vault
NordPass® Password Manager & Digital Vault by NordVPN
Review by Firefox user 18481257
Rated 1 out of 5
by Firefox user 18481257, 2 years agoIn general I like Nord's products and I do use NordPass on other devices but I have to say that they really dropped the ball on this extension and their customer support.
I wrote them to inquire if it would be possible to add biometrics for Firefox. There is currently no support and I consider this a security hazard. They replied there is support and to look well in the settings. After 11 emails where I send them data, screenshots etc....they finally say 'We are sorry but there is currently no support for biometrics in Firefox'. This is a joke.
Use other password management tools, NordPass has no intention of making this one reliable or grow.
EDIT AFTER DEVELOPER RESPONSE (SEE BELOW):
If as they say, bio-metrics in Firefox is treated as a security hazard, this should have been the first response I get from their team. Opposed to no response after 11 emails and finally a relevant and informed response on a Firefox review months later.
I wrote them to inquire if it would be possible to add biometrics for Firefox. There is currently no support and I consider this a security hazard. They replied there is support and to look well in the settings. After 11 emails where I send them data, screenshots etc....they finally say 'We are sorry but there is currently no support for biometrics in Firefox'. This is a joke.
Use other password management tools, NordPass has no intention of making this one reliable or grow.
EDIT AFTER DEVELOPER RESPONSE (SEE BELOW):
If as they say, bio-metrics in Firefox is treated as a security hazard, this should have been the first response I get from their team. Opposed to no response after 11 emails and finally a relevant and informed response on a Firefox review months later.
Developer response
posted 2 years agoHello, I am Dominik and I am responsible for product at NordPass. Situation is exactly opposite, because for now availability of biometrics on Firefox on MacOS is treated as security hazard. That's why we don't support Firefox MacOS with our authenticator (two-factor codes) in the browser extension. We do support though Firefox on Windows, as well as other browsers like Chrome and sister chromium-based browsers.
We don't know yet when we're going to unlock biometrics on Firefox MacOS back, but probably not sooner than in 2025. Let me know if that answers your concerns.
Cheers,
Dominik
We don't know yet when we're going to unlock biometrics on Firefox MacOS back, but probably not sooner than in 2025. Let me know if that answers your concerns.
Cheers,
Dominik
1,102 reviews
- Rated 5 out of 5by SELstar, 2 days ago
- Rated 5 out of 5by Óli, 6 days ago
- Rated 5 out of 5by Fuurinkazan, 7 days agoI use NordPass for all my passwords and rely on it heavily. This extension works well and knows where to autofill 9/10 times I use it so it has been really helpful. All my passwords are randomized now so I do feel more secure online!
Developer response
posted 7 days agoHi Michael, thanks for the kind words! We’re glad NordPass feels easy to use and fits into your day. 😊 Developer response
posted 12 days agoYour satisfaction is our top priority, and we're delighted to have achieved that with your five-star review!- Rated 1 out of 5by Maciej, 18 days ago
- Rated 5 out of 5by P.M., 18 days ago
- Rated 5 out of 5by CB, 19 days ago
- Rated 5 out of 5by Firefox user 19621068, 21 days ago
- Rated 5 out of 5by Slenderman, 23 days ago
- Rated 2 out of 5by Michal, 25 days agoCrashes the whole pc and not only the browser if you have more tabs/windows open.
Developer response
posted 17 days agoHi Michal, sorry to hear this. That sounds really disruptive. Please email our support team at support@nordpass.com with your browser version, OS, and when the crashes happen so they can investigate further with you. - Rated 5 out of 5by Sabine Pils, 25 days ago
- Rated 5 out of 5by Firefox user 17597553, a month agoMakes my life easier when I have complicated passwords. Instead of having to copy them from note or retype them every time I just click on sign in with Nordpass and it is done. Two factor authorization still has to be done for one's safety.
Developer response
posted 24 days agoHi there! Thanks for the kind words, it’s great to hear NordPass makes sign-ins easier. We appreciate you highlighting 2FA too. 😊 - Rated 5 out of 5by Firefox user 16569406, a month ago
- Rated 4 out of 5by Firefox user 19998103, a month ago
- Rated 3 out of 5by Firefox user 15910021, a month ago
- Rated 5 out of 5by Firefox user 19977177, 2 months ago
- Rated 5 out of 5by BotoHBoy, 2 months ago
- Rated 3 out of 5by Firefox user 19917958, 2 months ago
- Rated 5 out of 5by TheeSvixnine, 2 months ago
- Rated 5 out of 5by BlueCollarBear, 2 months agoNordPass is very helpful and does a great job at managing my passwords. My only critic would be for the regular subscription to include at least two devices instead of just one. Also, a feature that regularly tracks how long each password has been stored and assists with updating passwords at a frequency to secure accounts even further. I'm a scatterbrain who makes notes to remember things, but proceeds to forget the notes to help me remember in the first place, so a password manager that can account for human folly more efficiently is always a great thing.
Developer response
posted 2 months agoThank you for taking the time to share your experience and suggestions. We appreciate the feedback and will share it with the team! - Rated 5 out of 5by Firefox user 19961477, 2 months ago
- Rated 5 out of 5by Firefox user 11474538, 2 months agoCan't go wrong with Nord. I sincerely believe nordvpn, nordpass and nordlocker is the best way to go.
Developer response
posted 2 months agoYour satisfaction is our greatest achievement. Thank you for the fantastic review! - Rated 5 out of 5by Firefox user 14491266, 2 months ago
- Rated 5 out of 5by Firefox user 19773820, 2 months ago