Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Snake_Wildlife
Rated 1 out of 5
by Snake_Wildlife, 4 years agoAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Developer response
posted 4 years agoHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2,492 reviews
- Rated 5 out of 5by Pelo, a day ago
- Rated 5 out of 5by Billie, 3 days agoI'm getting almost my full internet speed with this extension ill even say for some reason its a tad faster then the desktop app I'm getting 640mbps out of 660 and that is amazing I've been using nordvpn for at least 2 years going on 3 don't plant to change anytime soon I've used other vpns like expressvpn but nordvpn seem to run smother for me and what i use my vpn for witch is streaming movies and downloading and it works flawlessly and if there was any issues to pop up they have always been excellent support hands down my go to recommendation for a vpn
Developer response
posted 3 days agoHello, Billie! We're thrilled to hear the speeds have met your expectations. Thank you for choosing us and taking the time to share your experience. We're grateful for your feedback and years of dedication to our service. -Neo - Rated 5 out of 5by Firefox user 18769187, 4 days ago
- Rated 5 out of 5by mrd83, 4 days ago
- Rated 1 out of 5by molitar, 7 days agoDoes not support containers so making NORD useless as a VPN! Unable to do Container as I can't just VPN a single container. Do not recommend this or their service anymore.
Developer response
posted 6 days agoHello. Could you please provide more details on what you are referring to? Please know that our support team is available 24/7 and can assist you via support@nordvpn.com! -E.G. - Rated 5 out of 5by Firefox user 15111709, 8 days ago
- Rated 1 out of 5by Josh, 9 days ago
- Rated 2 out of 5by Firefox user 18756651, 11 days agoI've been using this plugin for 3 years. There is always some problem with it. Either it is impossible to log in or so slow better turn it off. 30% of the time working well, but the rest are just time wasting. But what I couldn't understand in 3 years, why do we have to sign in almost daily ??? We don't need customer support team BS, just a problem free plugin!
Developer response
posted 10 days agoHello, we are sorry to hear about the issues you are experiencing. As a first step, we recommend reinstalling the browser extension, as this often helps. However, if the situation does not improve, we do suggest reaching out to our support team at support@nordvpn.com, they will be more than happy to assist you further. -E.G. Developer response
posted 14 days agoHello. Do not hesitate to contact our customer support team whenever you experience any issues with our VPN app. Our customer support team is online 24/7 at support.nordvpn.com. -D.I- Rated 5 out of 5by Firefox user 17223604, 14 days ago
- Rated 1 out of 5by 6814tav, 15 days ago
- Rated 4 out of 5by Firefox user 14509604, 16 days ago
- Rated 5 out of 5by Tristan, 18 days ago
- Rated 1 out of 5by Lise, 18 days agoПриложение требует регистрацию, проходишь по ссылке для регистрации, там окно "Вы заблокированы". И так несколько раз. Приложение устанавливаю впервые, так что причин отхватить бан нет. Что ж, удаляю и ставлю единицу за потрясающий сервис.
Developer response
posted 18 days agoЗдравствуйте! Попробуйте зарегистрироваться по ссылке nord-help.net, если та, которую вы используете, заблокирована. Если у вас продолжают возникать проблемы, свяжитесь с нами по адресу support@nordvpn.com, и мы внимательно рассмотрим проблему! -Neo Developer response
posted 18 days agoHello! We’re happy to hear the service has been useful for you. Thank you for the 5-star review, it means a lot to us! -E.G.- Rated 1 out of 5by Firefox user 18727525, 20 days ago
- Rated 2 out of 5by Firefox user 18742813, 20 days ago
Developer response
posted 19 days agoHello there! Thank you for the 5-star review! We are happy to hear that everything is working as expected. -E.G.- Rated 4 out of 5by Luiz, 20 days agoFrom time to time the addon is logged off from my account and as the addon is always connected to a vpn server I am unable to open any websites.
The addon will keep trying to connect to a vpn server and fail because is no longer authenticated.
When it logs off the addon window change and it only shows the login button, without the option to disconnect. The only way to fix is to remove the addon and install it back.Developer response
posted 19 days agoHello, Luiz, we are sorry to hear about the issue you are encountering. If reinstalling the browser extension does not resolve the problem permanently, please reach out to our support team at support@nordvpn.com. They will be glad to investigate further and assist you accordingly. -E.G. - Rated 5 out of 5by Firefox user 18703318, 21 days agoVery happy, easy to use even for an old man like me. Seems fast enough, I feel safer on line.
Developer response
posted 21 days agoHello. It's exciting to hear you found our service easy to use! It's very important to us. Thank you for your feedback! -Neo Developer response
posted 25 days agoЗдравствуйте, нам жаль слышать, что что-то не работает так, как ожидалось. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support@nordvpn.com, они с радостью помогут вам и обеспечат работу сервиса в соответствии с его назначением. -E.G.- Rated 5 out of 5by mnakamoto, a month ago
- Rated 4 out of 5by Syri, a month ago
- Rated 1 out of 5by Ucuran, a month ago
Developer response
posted a month agoЗдравствуйте! Было бы здорово, если бы вы обратились в нашу службу поддержки по адресу support.nord-help.com. Наши специалисты рассмотрят ваш запрос в любое время - они доступны 24 часа в сутки 7 дней в неделю. -D.I