Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Snake_Wildlife
Rated 1 out of 5
by Snake_Wildlife, 5 years agoAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Developer response
posted 5 years agoHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2,688 reviews
- Rated 5 out of 5by apredator, 3 days agoI use Firefox simply to be able to use easy NordVPN. I only buy yearly subs when on sale to save money. I use NordVPN to access Japan based websites that want a JP IP address. Works well, and I enjoy it.
Developer response
posted 3 days agoHello, thank you for sharing your experience. We’re glad to hear that NordVPN has been working well for you. We truly appreciate your continued support and are happy to have you with us! - P.B. Developer response
posted 9 days agoHello there. Thank you for your loyalty! We’re thrilled to hear you’ve been enjoying our VPN. Your support means a lot! -G.S.- Rated 1 out of 5by Firefox user 19778678, 9 days agoThe "Access your data for all websites" is set as optional, but you can't use the addon without giving them full access to my data across all website? Shoddy practice. Be mindful of this guys.
Developer response
posted 9 days agoHello there. We understand your concerns! Please note that this permission is required due to the way the browser operates, and we have no control over it. We are still compliant with our no-logs policy and from our side, no permissions have been changed, so no data is collected and is fully protected. Apologies for the caused confusion. If you'd have any further concerns do not hesitate to contact us at support.nordvpn.com. G.M. - Rated 5 out of 5by Jeff, 13 days ago
- Rated 1 out of 5by Bo Jonk, 14 days agoThe add-on slows down my browser enormously. When it's on, it takes 10 seconds for the page to load, without it, not a second. It wasn't like this before. I had tried everything and reset Firefox, but it turns out that the NordVPN add-on slows everything down. So no recommendation from me. With my regular Nord app/subscription, I have no problems.
Developer response
posted 13 days agoHello. We are sorry to hear about the experience you're having with our Firefox extension. Could you tell us if you have tried to reinstall our extension instead of the browser? If so, could you please contact us at support.nordvpn.com so our team can check on the situation in more detail? We are sure the issue can be resolved! -L.L. - Rated 5 out of 5by Firefox user 19766635, 16 days ago
- Rated 5 out of 5by Firefox user 17407904, 19 days ago
- Rated 5 out of 5by Firefox user 17512865, 19 days ago
- Rated 5 out of 5by Taqyon, 20 days ago
Developer response
posted a month agoHello, Waldi. Our services are indeed paid and we're sorry for any confusion. Also, please note that all of our plans purchased on our website https://nordvpn.com/pricing/ are fully refundable within the first 30 days. You are more than welcome to test our services risk-free! -L.L.- Rated 5 out of 5by bubblichette, a month ago
- Rated 5 out of 5by Jagdev Singh, a month ago
- Rated 5 out of 5by Javi Felices, a month ago
- Rated 1 out of 5by Firefox user 17767719, a month ago
- Rated 5 out of 5by Firefox user 17379958, a month agoThere aren't many VPN services that have been positively audited by security experts but NordVPN has proven, again and again, to be absolutely top-tier. I've been using them for years and they've consistently given me the most reliable connection, both on my phone and desktop, that I completely forget that I'm using them at all. That's really all that you can ask from a VPN.
Developer response
posted a month agoHello there. Thank you for your kind and thoughtful review! Stay safe! -L.L. - Rated 5 out of 5by Firefox user 14330354, 2 months ago
Developer response
posted 2 months agoHello! Thank you for your review. We’re glad you found it easy and flexible to use. -G.S.- Rated 3 out of 5by Винцент Масучко, 2 months ago
- Rated 5 out of 5by dm, 2 months ago
- Rated 5 out of 5by g1zm02k, 2 months agoEdit: Thanks to the Dev's reply, it looks like the only issue I had is sorted — increased the rating to reflect the new info...
Many thanks to the team for getting back to me with the solution so quickly (I don't know how I missed it).
Original review below:
It's one of the best at what it does but it's recently just completely wiped all data from itself, essentially starting everything like it's the first ever log-in — all tunnelling settings/sites have been wiped (meaning I'm likely to get some of my accounts kicked again for using a VPN)...
Great overall but severely hampered if you're unable to retain critical information for any length of time.Developer response
posted 2 months agoHello! We're truly sorry for the inconveniences experienced. Logging out of the extension or possible large updates may cause a reset to the extension settings. To prevent that, please navigate to "Settings" in the NordVPN extension > General > Save settings to your browser and toggle this feature on. If you'd like further assistance or more information, please do not hesitate to reach out to us via live chat at support.nordvpn.com. Stay safe! - Rated 4 out of 5by Yoshi3003, 2 months ago
- Rated 5 out of 5by CG, 2 months ago
- Rated 5 out of 5by phervieira, 2 months ago
Developer response
posted 2 months agoЗдравствуйте. Мы будем рады помочь и подробнее изучить вашу ситуацию. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 5 out of 5by O. Ryan, 2 months agoQuick and easy! I use this one all the time. Noticed a few (very few) dropouts now and then, but it is seldom. NordVPN's app is already quite userfriendly, but this extension makes it even easier to use.
Developer response
posted 2 months agoHello, Ole. Thank you very much for your kind and thoughtful review! Could you please try reinstalling our extension and then check if the dropouts persist? If so, do not hesitate to contact us at support.nordvpn.com for assistance. -L.L.