Reviews for Private Internet Access
Private Internet Access by PrivateInternetAccess
366 reviews
- Rated 5 out of 5by Firefox user 14590637, 6 years ago
- Rated 1 out of 5by Miles B Huff, 6 years agoUPDATE: The plugin has been completely unusable for several months now. The problem is that it constantly asks for your username and password, there is no way to save them, and entering them just results in another prompt.
It's working relatively well so far, but there are a couple problems:
1. We're forced to use Firefox's builtin tracking protection (privacy.trackingprotection.pbmode.enabled). I really dislike this, because I prefer to use PrivacyBadger to dynamically block trackers. This should be user-configurable.
2. I'm prompted to relogin every time I open a Private Window. I would much prefer for it to work seamlessly, remembering my credentials the way it normally does.Developer response
posted 6 years agoWe appreciate all of our customer’s valuable insights, suggestions, and feedback!
Please utilize the following link to submit your suggestions:
https://www.privateinternetaccess.com/helpdesk/feedback - Rated 5 out of 5by Firefox user 14647333, 6 years ago
- Rated 4 out of 5by Firefox user 14635471, 6 years ago
- Rated 1 out of 5by Firefox user 12966707, 6 years agoMy experience with this . add-on is that it is unstable and unreliable. Tech support is trying very hard to help but we're getting nowhere.
Developer response
posted 6 years agoHello,
We are here to help you stay connected with the PIA Firefox extension. We are currently working on switching our IPs to new ones, since the previous ones are currently blacklisted. If you need any further assistance, would you please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Please use Attn: SMR in the subject. We look forward to helping you out on this matter!
- PIA Extension Team- Rated 4 out of 5by Max XIV, 6 years ago
- Rated 1 out of 5by Firefox user 13359827, 6 years agoNot working since update
https://i.imgur.com/MbDJp2q.pngDeveloper response
posted 6 years agoHello,
We are here to help you stay connected with the PIA Firefox extension. Would you please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Please use Attn: SMR in the subject. We look forward to helping you out on this matter!
- PIA Extension Team - Rated 5 out of 5by Firefox user 14596869, 6 years ago
- Rated 5 out of 5by Firefox user 14594545, 6 years ago
- Rated 5 out of 5by jupiter2, 6 years agoLongtime user of PIA. I can't say enough good things about the quality of the service, their commitment to protecting users against the unethical practices of the tech industry and their customer service.
Since I have their core application installed on various devices (Desktop Linux, Android) it was only when testing various other live distros that I stumbled upon this extension. User-friendly UI, feature-rich and responsive (ie, lets you know when a connection is not secure because of flaky WiFi).
While I'd rather have system-wide protection using their Linux-based program, it's good to know that an easy to install, trusted and well-developed extension exist for other use cases. Keep up the great work, PIA! - Rated 5 out of 5by Firefox user 14567703, 6 years ago
- Rated 1 out of 5by Rashid, 6 years agoThe VPN randomly stops working and it doesn't matter which VPN source (Houston, Chicago, Denver, etc) it will just time out. Have to restart Firefox when that happens and it is very inconvenient and annoying when you have multiple tabs open.
Developer response
posted 6 years agoHello,
We are here to help you stay connected with the PIA Firefox extension. Would you please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Please use Attn: SMR in the subject. We look forward to helping you out on this matter!
- PIA Extension Team - Rated 5 out of 5by Firefox user 14541391, 6 years ago
- Rated 5 out of 5by Davide.f75, 6 years ago
- Rated 5 out of 5by Firefox user 14532178, 6 years ago
- Rated 5 out of 5by user24104105-1, 6 years ago
- Rated 5 out of 5by Firefox user 13887842, 6 years ago
- Rated 1 out of 5by Stig, 6 years ago
Developer response
posted 6 years agoHello Stig,
We are here to help you stay connected with the PIA Firefox extension. Was there a particular issue or problem with the extension? Would you please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Please use Attn: SMR in the subject. We look forward to helping you out on this matter!
- PIA Extension Team - Rated 3 out of 5by Firefox user 14500871, 6 years agoI use pfSense with PIA, so I'm already running though the PIA VPN. How do I use this add-on w/o duplicating the VPN connection? I just want to use the added services, not the VPN itself. Is that possible?? Without that ability, it's wortheless. I'll find other add-ons to provide the same functions.
Developer response
posted 6 years agoHello e49d59,
We are currently working a new feature that will allow you to use the extra settings on our extension without needing to connect to the VPN server. This feature will be available early in the upcoming year. Until then, connecting to the same proxy server on the extension as your pfSense is connected to, should allow you to use the extension settings with minimal to no performance degradation. If you feel that this answer was worthy, please consider increasing the number of stars on your review of our extension.
- PIA Extension Team - Rated 5 out of 5by Firefox user 14505730, 6 years ago
- Rated 5 out of 5by Firefox user 14484324, 6 years ago
- Rated 1 out of 5by Firefox user 13511828, 6 years agoI am unable to turn this off. When I try to turn it off, the icon spins forever. It is now always green and on.
Developer response
posted 6 years agoHello 3481b3, Let us help you stay protected while using PIA with Firefox. Please give a contact at: helpdesk@privateinternetaccess.com using Attn: SMR in the subject. Also include the device with OS you are using and Firefox version so we can offer you a solution to this issue you have been experiencing. We look forward to working with you!
- CS Team