Reviews for Private Internet Access
Private Internet Access by PrivateInternetAccess
362 reviews
- Rated 4 out of 5by Firefox user 14128074, 6 years ago
- Rated 5 out of 5by Firefox user 14392391, 6 years ago
- Rated 5 out of 5by Firefox user 14364901, 6 years ago
- Rated 5 out of 5by Firefox user 14356626, 6 years agoI have tried all the top 10 VPN's like ExpressVPN, NordVPN, Ipvanish, Cyberghost, Torguard, VyprVPN, Mullvad, Hidemyass, And the winner is PIA (private Internet Access} its cheap, very fast, good amount of settings. RSA 4096 encryption, port forwarding, kill switch, WebRTC blocking, Sort gateways by latency, Website URL whitelist. 5 devices connected simultaneously. No traffic logs . 24/7 customers support.
- Rated 5 out of 5by Firefox user 14353884, 6 years ago
- Rated 5 out of 5by I_Tichy, 6 years agoI love so much about this extension (and PIA in general), but it seems to be resizing my browser every time I close it and reopen it. As soon as I disable the extension this behavior stops. Will gladly change to a 5 star review if I can get this to stop.
Edit: Customer service was awesome. Let me know that if I disabled fingerprint protection I'd no longer have issues with my browser being resized.Developer response
posted 6 years agoHello I_Tichy,
Sorry to hear you were seeing your screen resize while using PIA on your browser. Wanted to ask if you could please contact us at: helpdesk@privateinternetaccess.com so we can work on this with you. Use Attn: SMR in the subject also let us know the Firefox version you are using. We look forward to hearing back from you!
- CS Team - Rated 5 out of 5by Firefox user 14342776, 6 years ago
- Rated 3 out of 5by HaL4119, 6 years ago
- Rated 5 out of 5by Firefox user 14318842, 6 years agoThat it is the right smoke screen against hackers in my cryptocurrency world activities.
- Rated 1 out of 5by Firefox user 14311631, 6 years agoI got a year of PIA earlier this year but had to get a different one because the desktop app does not log on. I hoped that this might work but it didn't either. PIA was recommended to me by others so I suppose it works for some but it has never worked for me.
Developer response
posted 6 years agoHello 902473,
We are here to help you stay protected while PIA sorry to hear you were having that experience. Please contact us anytime at: helpdesk@privateinternetaccess.com using Attn: SMR in the subject. We look forward to hearing back from you!
- CS Team - Rated 5 out of 5by Firefox user 14308265, 6 years ago
- Rated 5 out of 5by fantom, 6 years ago
- Rated 5 out of 5by HandyPAF, 6 years ago
- Rated 3 out of 5by Firefox user 13467805, 6 years agoGood, but keeps forgetting my password every few days and I can't access twitter with the proxy on, for some reason. I prefer the Linux client.
Developer response
posted 6 years agoHello 0ad8c2,
We're here to help you stay connected when using PIA with Firefox. In our latest update 1.2.0 we have "Fixed a bug where credentials were being cleared when the popup was closed in a Private Window". If still having any issues with staying logged in we would be happy to help you out. Please contact us at: helpdesk@privateinternetaccess.com using Attn: SMR in the subject.
- CS Team - Rated 1 out of 5by Firefox user 14232491, 6 years ago
Developer response
posted 6 years agoHello,
Whenver you need help staying protected while online don't hesitate reaching out to us for assistance. We can be reached at: helpdesk@privateinternetaccess.com using Attn: SMR in the subject. We look forward to working with you!
- CS Team - Rated 4 out of 5by Firefox user 14223268, 6 years ago
- Rated 5 out of 5by Firefox user 14207107, 6 years ago
- Rated 5 out of 5by ESMP, 6 years agoWorked great before... now I keep getting this error even though I never changed my password or anything...
"Authentication error
If you recently changed your password on the Private Internet Access website then re-authenticating with the extension might fix this error."
EDIT: Gave back the five stars because it is now working as it should. I still don't really know what caused it but so far I can navigate with no errors.Developer response
posted 6 years agoHi ESMP,
Sorry to hear you were getting an authentication error. Please use our website to test the login. Should the authentication messages continue please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Use Attn: SNR in the subject.
- CS Team - Rated 5 out of 5by Crisdavid, 6 years agoA few issues connecting to sites such as waiting for TLS handshake to be done while under the VPN, servers sometimes will say the latency is at 0 or 100ms but if I go back and forth it will update with the correct server latency. All in all I'm very happy that Firefox has a extension!
- Rated 5 out of 5by Firefox user 14161970, 6 years agoSuper easy to use and connects very quickly and reliably. Credentials persist perfectly now. I have noticed occurrences where logging into certain systems is thrown off by the constant new locations but that's exactly how VPNs function and entirely the point to their use. People having issues logging into certain websites that use IP to identify you should expect their systems to be concerned with the constant changing IPs. I have found ways to reduce the confusion by picking a node for certain types of activities like banking and online shopping and connecting to them every time so the IP stays consistent.
- Rated 3 out of 5by Firefox user 14146803, 6 years ago
- Rated 1 out of 5by dez0, 6 years agoCannot be used because I'm on Firefox Legacy.
Why then, was I allowed to download, install it, and waste my time?
If you choose not to make it compatible with Firefox Legacy, then flag it as such in the Add-ons market so people don't waste their time.Developer response
posted 6 years agoHello dez0,
Using PIA with an up to date version of your browser will help keep you secure. Firefox offers a suite of security features that any internet user will appreciate Please open a support ticket with us at: https://www.privateinternetaccess.com/helpdesk/new-ticket so we we can provide you with a viable solution when using our service.
-CS Team - Rated 3 out of 5by Firefox user 14134599, 6 years agoNice to see the extension come to firefox. However, login data fails to persist between browser restarts where "privacy.clearOnShutdown.history=true". Unlike chrome version -- this necessitates re-entering username & password on every restart.
Developer response
posted 6 years agoUsing the latest version of FireFox with PIA you shouldn't see any issues staying logged into our VPN. If you continue to experience issues, please open a ticket with us at: https://www.privateinternetaccess.com/helpdesk/new-ticket and we'll be happy to help you with staying logged into our FireFox browser extension. - Rated 1 out of 5by Firefox user 5755878, 6 years agoI am not happy as this VPN service has affected my online banking access. I have received a notice form Microsoft Security to warn about unknown activity. I am still trying to access other issues that have been created by this specific VPN service. If their tech people in the next few days fail to sort out my issues I will cancel and demand a refund. They were rated high by PC Mag and while I read some negative comments about their service I went ahead with it due to the PC Mag rating. I should have paid attention to the negative comments which I might add also included comments about poor tech service. Additionally unlike other VPN services I have tried because they offered a free trial this one does not (Big mistake in my opinion on my part) Also now I have downloaded their system unlike other VPN services they do not provide a webpage logon to which I can go to find out possible solutions to my problems and as well how to temporarily log off their system, and in my view why? I also changed the settings on Google Chrome to both allow their system and to allow my speakers to work (another problem) and very apparently their Google Chrome extension is bogus as it did not change the problems
Developer response
posted 6 years agoHello Bobfirefox,
We'd be more than happy to help you with the sites you access, security alerts you are seeing and other issues you may experience. Please contact us by opening a ticket so we can help you further: https://www.privateinternetaccess.com/helpdesk/new-ticket . Please use: ATTN: SMR in the subject.
- CS Team