Up from four stars (mid 2018) to five after I discovered a workaround to a perceived problem with a BBC page:

https://groups.google.com/d/msg/video-downloadhelper-q-and-a/19wMTBXj4uA/5dv5ZUg-AQAJ

I could knock off a star for the troublesome 'Support site' link here, but honey works better than vinegar:

https://groups.google.com/d/msg/video-downloadhelper-q-and-a/-4FbylnAlEM/bK01fjwUAQAJ

Many of the one-star reviews here are misleading. Maybe from people who could not easily find relevant support.