Proton VPN: Fast & Secure 的评价
Proton VPN: Fast & Secure 作者： Proton, Proton Team
Proton VPN 的回应
开发者回应
发布于 2 年前Hello,
I'm sorry to hear. We are rather limited by the browser capabilities. If the ISP or country you're browsing from is blocking our domain, we cannot establish to connection to it in the first place.
I suspect the update issue is also related to some sort of firewall. If you contact contact@protonvpn.com or support@protonvpn.zendesk.com and provide the version of the browser extension you're using, from where you got it and the country/ISP you're from, we can try to find ways to circumvent it.
A screenshot of the prompt you get and HAR export of the browser extension network traffic may also help to find out if you can provide it also.
Please note that Proton also has a client that you can install on your device wich is more efficient in countries with anti-VPN filtering rules.
I'm sorry to hear. We are rather limited by the browser capabilities. If the ISP or country you're browsing from is blocking our domain, we cannot establish to connection to it in the first place.
I suspect the update issue is also related to some sort of firewall. If you contact contact@protonvpn.com or support@protonvpn.zendesk.com and provide the version of the browser extension you're using, from where you got it and the country/ISP you're from, we can try to find ways to circumvent it.
A screenshot of the prompt you get and HAR export of the browser extension network traffic may also help to find out if you can provide it also.
Please note that Proton also has a client that you can install on your device wich is more efficient in countries with anti-VPN filtering rules.
931 条评价
- 评分 5 / 5来自 Firefox 用户 20081603， 7 天前
开发者回应
发布于 9 天前That doesn't sound right. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can help.- 评分 5 / 5来自 Klaus blanger， 17 天前
- 评分 5 / 5来自 Firefox 用户 20055461， 20 天前
- I had the same issue as others. Spinning circle after install. However, once I removed it and installed it again, what I was missing was the confirmation button at the bottom of the first page that opens up, then on the next page it asks you to log in. Once logged in, THEN the extension icon worked correctly.
At least for a paid person. Not sure how that's supposed to work with the free version.开发者回应
发布于 20 天前Thank you for the feedback. Our team is aware of the issue and working on fixing it. We've documented your report as well in the meantime. 开发者回应
发布于 20 天前Sorry to hear that. We're aware of the issue, and our team is working on fixing it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly.- 评分 5 / 5来自 Firefox 用户 12808330， 21 天前
开发者回应
发布于 21 天前That doesn't sound right. Could you clarify what exactly doesn't work? Are you having trouble installing the Proton VPN extension, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.- 评分 1 / 5来自 Firefox 用户 19564633， 22 天前ProtonVPN by itself is not bad, in fact it is by far the best VPN service I have used till date. But this extension? It is more worthless than a boat on land.
The problem is that it never loads anything and just displays a window with a spinning circle on it, and the circle keeps spinning till I crash out and delete the extension.
Here's the process:
1. I pin this extension and then click on its icon
2. A small window appears and its loads... something.
3. It keeps loading.
4. It keeps loading.
Forever.
Yes, I reinstalled it multiple times.
Yes, I updated firefox.
I even rebooted once. Did not work at all. The ProtonVPN Linux CLI did though so its definitely not a network issue on my side.开发者回应
发布于 21 天前Sorry about that. We're aware of the issue, and our team is working on fixing it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly.